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以下是你要的 ✅ Fruugo 退货流程 + 售后政策模板（英文版），可直接用于店铺后台设置、售后邮件模板、客户答复、或产品描述中的“Returns”部分。
✅ 一、Fruugo 官方退货政策核心要点（概述）
| 内容 | 说明 |
|---|---|
| 退货时限 | 一般为商品送达起14天内可申请退货（依国家法律） |
| 是否包邮 | 卖家通常不负责退回运费，除非是商品质量问题 |
| 退款周期 | 卖家确认收到退货后，一般 3–7 个工作日退款 |
| 强制要求 | 必须支持退货，且退货地址必须提供（可海外仓或国内地址，取决于发货国家） |
| 禁止推脱 | 平台监控售后服务质量，如拒绝售后可能影响店铺评分或被冻结 |
✅ 二、退货流程说明（英文模板）
你可以将以下内容写入后台“Returns Policy”设置项，或用于客户沟通：
Return Policy Template (English)
Return Window:
You may request a return within 14 days of receiving your order.
Eligibility for Return:
Item must be unused, in its original condition and packaging.
Returns must include all original accessories or parts.
Return Shipping Costs:
If the return is due to seller error (wrong item, damaged, defective), we will cover the return shipping.
If the return is due to customer reasons (change of mind, ordered wrong item), the buyer is responsible for return shipping.
How to Initiate a Return:
Please contact us through your Fruugo order page with your order number.
State the reason for return and, if applicable, attach photos.
We will provide the return address and instructions.
Once the return is received and inspected, we will issue a refund within 3–7 business days.
Non-Returnable Items:
Personalized or custom-made items
Used personal care items (e.g., razors, undergarments) unless faulty
If you have any questions, feel free to contact us. We are happy to help!
✅ 三、售后问题英文沟通模板（实际对话可用）
客户发来退货请求时的回复模板：
Dear [Customer Name], Thank you for contacting us. We are sorry to hear that you'd like to return the item. Please confirm: - The reason for the return - Whether the item has been opened or used - If you can provide photos (in case of damage or defect) Once confirmed, we will provide the return instructions and address. Looking forward to your reply. Best regards, [Your Store Name] Customer Service
对质量问题/错发等承担运费的回应：
Dear [Customer Name], We sincerely apologize for the inconvenience caused. Since the item is [damaged / incorrect / faulty], we will cover the return shipping cost. We will provide a return label or refund the shipping fee upon receiving the parcel. Please proceed to return the item to the address below: [Insert Return Address] Let us know once shipped and provide the tracking number. Thank you! Best regards, [Your Store Name]
✅ 四、建议配置要点（店铺后台）
在 Fruugo 后台中：
【Settings】→【Shipping & Returns】
填写退货政策，建议使用上述英文模板中性表述
提供退货地址（建议在海外有仓的卖家用海外退货地址，无海外仓可告知需寄回中国地址）
